Export articles from your Zendesk Help Center as PDF

How to export knowledge base articles from your Zendesk Help Center as PDF

Have you experienced one of the following scenarios?

One of your customers refuses to use your online knowledge base
"Can I get a PDF containing all the knowledge about your product so I can print it?"
You just released a new version of your product that will require changes of your knowledge base articles, but you still have to support previous versions of your product

We've been there and struggled to deliver as it's not easy to accomplish with the standard Zendesk product, so eventually we ended up building a Zendesk app that makes exporting your knowledge base articles as a PDF a breeze.

It only takes 5 minutes, here is how it works:

Install the Knowledge Base to PDF Zendesk App

You can find the latest version of the Knowledge Base to PDF App in the Zendesk app store. Click install
On Zendesk App Marketplace, go to the Knowledge Base to PDF app and click install

On Zendesk App Marketplace, go to the Knowledge Base to PDF app and click install

After successfully installing the app in your Zendesk instance you can access the app by clicking on its icon in the left navigation bar:
Icon in left navigation bar to access the app

Icon in left navigation bar to access the app

Configure your PDF User Manual

Set a PDF front page title

This text will be shown on your first page, it should describe the document. e.g. [MyProductName] User Manual, etc

Optional: Select categories you want to export

Don't want to export your whole knowledge base? No problem!

Category selection to filter pages to be included in your PDF user guide

This UI control enables you to filter the content that will be included in your PDF. Select any number of categories by clicking on their label, it will only include articles that are part of your selected categories.

Download it

A click on the "CREATE USER MANUAL" button will get you to the next step and the download will trigger automatically. Voila, that's it!
Note: This step can take from a few seconds to a minute depending on the size of your knowledge base.

Want your PDFs to be completely custom branded to fit your brand?
We provide document customization services to make your company's user manual look just right!
Click here to get in touch

Frequently Asked Questions

Can I customize the style of my user manual?

We do offer style customization services for your PDF, if you request a custom brand key we will work together with you to offer you the style you want. Once you receive a custom branding key you can use that on all PDFs you'd like to generate.

Can I use the app on a help center that is deactivated / restricted?

No, unfortunately the Zendesk API does not allow publicly accessing knowledge base articles from a deactivated help center.
We're working on a way to fix that.

I have a question that is not covered here, what can I do?

Please reach out to us directly, we are always happy to help!
Click here to reach out